Privacy Policy

Updated January 20, 2022

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Information We Collect

We may collect information from you when you:

  • Create or register an account, or administer your account
  • Input, post, or upload information, data, or other content through the Services
  • Submit questions, requests, or other communications to us via various communication channels
  • Contact us for customer support or technical support
  • Participate in any promotions, demonstrations, contests, surveys, or other marketing events
  • Interact with other Lumenance users and guests on our community forums
  • Integrate third-party products and services with your Lumenance account

Below is additional information that we may collect from you, depending on how you interact with the Services:

Your Content

You (and anyone who can interact with your use of the Services) own and control the nature of the information, data, and other content you input, post, or upload through the Services ( "Content" ), subject to any applicable terms and conditions. Our collection, use, and disclosure practices with respect to Content are distinct from those with respect to other sorts of information, as explained in the section "How We Use the Information We Collect" below. We may upload Content automatically with your authorization from third-party service providers (such as from your Google Drive).

Customer Information

Information related to the creation of accounts or that otherwise identifies you as a customer or end user of the Services is what we call "Customer Information" . Customer Information may include personal information, such as your name, email address, gender, postal address, phone number and payment card information. If you are an end user using the Services through an account created on your behalf by a Lumenance customer (such as an employer, an organization of which you are a member, or another individual), we may collect and process Customer Information about you on behalf of the Lumenance customer with whom your use of the Services is associated.

When you create an account with Lumenance, we may collect certain Customer Information directly from you or, if you create your account using a third-party service such as Google, Apple, or a single-sign-on service such as Okta, we may collect Customer Information about you from the third-party service (such as your username or user ID associated with that third-party service). If you create your account using such a thirdparty service, or if you give us permission by changing the settings on your Lumenance account, we may also collect, and you authorize us to collect, information about your personal contacts as may be stored within that third-party service, which we may use to facilitate your invitation of collaborators to Lumenance. By choosing to create an account using a third-party service, you also authorize us to collect Customer Information necessary to authenticate your account with the third-party service provider.

Certain aspects of the Services allow you to link or integrate third-party products and services to enable certain features and functionalities with the Services. For example, you can connect your Google Drive account to generate Content in Lumenance from information and data contained in your Google Drive or integrate with third-party services using Lumenance Apps. If you choose to use these features or functionalities, you may be asked to create an account with a third-party service provider or link your existing account with that service provider (and, by doing so, agree to the privacy policy and/or terms and conditions of that third-party). You may also be asked to authorize Lumenance to collect information from the third-party service provider on your behalf. We will then collect information (such as your username or user ID associated with that third-party service) from you and/or that third-party service provider as necessary to enable the Services to access your data and content stored with that third-party service provider. Once the authentication is complete, we have the ability to access information you provided to us or was otherwise collected by the third-party service in accordance with the privacy practices of that third-party service. We will store the information and data we collect and associate it with your Lumenance account, and we will use that information and data to enable the integration of the Services with the third-party service provider and to perform actions requested or initiated by you, or that are reasonably necessary to carry out instructions provided by you.

Automatically-Collected Information

We collect information about how you use the Services and your actions on the Services, including your IP addresses, browser types, operating systems, ISPs, platform types, device types, mobile device identifiers such as make and model, and mobile carrier. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of "cookies" and other tracking technologies, such as web beacons, pixels, session replay scripts, and similar technologies ( "tracking technologies" ).

We may also work with third-party partners to employ cookies and tracking technologies. For example, we may work with online advertising networks, social media companies and other third-party services that use cookies, tracking technologies, or other information about your use of our Services over time in order to display personalized or interest-based ads on the Services, on other websites, through apps or services you may use, and on other devices you may use. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. Please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources.

Our uses of cookies and tracking technologies fall into the following general categories:

  • Operationally Necessary. This includes tools and technologies that allow you access to our Services; are required to identify irregular site behavior, prevent fraudulent activity and improve security; and allow you to make use of our functionality;
  • Performance Related. We may use technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;
  • Functionality Related. We may use technologies that allow us to offer you enhanced functionality when accessing or using our Services, including, for example, identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;

How We Use the Information We Collect

Use of Content

Notwithstanding anything to the contrary in this Privacy Policy, we will not use or access your Content except in the following cases: to provide, maintain, or improve the Services; where you (or the organization through which you have an account) explicitly approve access (e.g., during a customer support inquiry); in response to lawful requests by law enforcement or government authorities; in response to subpoenas, court orders, or other legal process or requests, as required by applicable law as determined in our discretion; where necessary to ensure the stability and security of the Services and our systems (e.g., where we have reason to believe specific Content is degrading server stability); and where necessary to protect the rights, privacy, safety, or property of you, us, or others. We also may analyze metadata related to Content (such as total number of records, file size, API volume, access logs, etc.).

Use of Other Information

We use the information we collect for a variety of purposes, and how we use it depends on what we collect and what Services (or features of the Services) you use. These purposes may include:

  • Fulfilling our Contract with You and Providing the Services to You. We may use information we collect for: (i) responding to requests or inquiries from you (including requests for customer support or technical assistance); (ii) providing customer support or technical assistance; (iii) contacting you to provide product updates, information about products you have requested or purchased, marketing Lumenance products, services and features that you may be interested in, and monitoring the performance of our advertisements and marketing efforts; and (iv) creating, managing, or administering your information and account, including identifying you with your account or the account of a Lumenance customer.
  • Analyzing and Improving our Services Pursuant to our Legitimate Interest. We may use information we collect for: (i) deriving market insights, ways to improve the Services, and other business analysis or research purposes; (ii) customizing existing and future product offerings and other aspects of the Services to you and other users; (iii) securing the Services and our systems, and protecting your information and data; (iv) detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity; and (v) measuring interest and engagement in our Services and short-term, transient use, such as contextual customization of ads.
  • Providing You with Additional Content and Services. We may use information we collect for: (i) furnishing you with customized materials about offers, products, and services that may be of interest, including new content or services; and (ii) auditing relating to interactions, transactions and other compliance activities.
  • Marketing Our Products and Services. We may use personal information to tailor and provide you with content and advertisements.
  • Legal Obligations and Rights. We may disclose personal information to third parties, such as legal advisors and law enforcement: (i) in connection with the establishment, exercise, or defense of legal claims; (ii) to comply with laws or to respond to lawful requests and legal process; (iii) to protect the rights and property of Lumenance, our agents, customers, and others, including to enforce our agreements, policies, and Terms of Service; (iv) to detect, suppress, or prevent fraud; (v) to reduce credit risk and collect debts owed to us; (vi) to protect the health and safety of Lumenance, our customers, or any person; or (vii) as otherwise required by applicable law.
  • Consent. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information, or with your consent.
  • Aggregated or De-Identified Data. We may use aggregated or de-identified information for a wide variety of statistical, analytical, and Services improvement purposes. The aggregation or de-identification process prevents the information from being reassociated or identified with any one customer account, user, or individual.

How We Share Information

We may disclose information we collect:

  • When you ask us to, or otherwise give your specific consent;
  • With vendors we engage to provide you with aspects of the Services, such as data storage, hosting, and payment processing;
  • With third-party service providers who enable certain features or functionalities of the Services that you’ve requested (for example, by installing applications in Lumenance using the Apps feature);
  • With vendors we engage to help us with marketing and email campaigns, to advertise, gain insights, and perform analytics into how the Services are used and how they might be improved (for example, we may share Customer Information with various social media platforms to engage in custom audience advertising or use third-party data enrichment services to match Customer Information or other personal information we collect with publicly available database information in order to communicate more effectively with you);
  • With an employer or other organization on whose behalf you use the Services, that created a Lumenance account on your behalf, or that owns, manages, or is associated with the email domain for an email address on your account;
  • As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others;
  • As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of Lumenance business, assets, or stock;
  • With others for any legitimate business purpose that does not conflict with the statements made in this Privacy Policy.

Managing Your Information

You may access, correct, amend, or delete Content within Lumenance. You control all Content you upload. Content you delete (including Content containing personal information) may be retained in archived or backup copies in order to enable you to use certain features like revision history and base snapshots. For instructions on how to permanently delete Content from your Lumenance account, please contact us at privacy@lumenance.com . Please note that permanent deletion of Content through this process may impair or disable some features of the Services (such as revision history and base snapshots) with respect to that Content.

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Lumenance features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions by clicking "Unsubscribe" (or similar opt-out language) in those communications. You can also contact us at privacy@lumenance.com to opt out.

Managing Cookies and Tracking Technologies

How to Opt Out of Online Advertising in Internet Browser

We support the Self-Regulatory Principles for online behavioral advertising ( "Principles" ) published by the Digital Advertising Alliance ( "DAA" ). This means that we allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest-based advertising purposes. More information about these Principles can be found at youradchoices.com . If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our partners, please following the instructions at: optout.aboutads.info , or optout.networkadvertising.org . If you’re in the EU, you can find additional information about your choices with respect to advertising networks and online behavioral advertising by clicking here: www.youronlinechoices.com .

When you elect to opt out through these sites, they will place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Optout cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again. And some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again. Disabling cookies may limit your ability to use the Services.

How to Opt Out of Online Advertising in Mobile Applications

If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at optout.aboutads.info .

If you are a California resident, you can make opt-out requests related to mobile apps on your device for businesses participating in the DAA’s CCPA App-based Opt-Out Tool by downloading the appropriate app at www.privacyrights.info/appchoices .

How to Opt Out of Google Data Collection

We also may use certain forms of display advertising and other advanced features through Google Universal Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Doubleclick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the online Services.

Effect of Opting Out

Please note that when you opt-out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online Services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-party’s opt-out options or programs or the accuracy of any third-party’s statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online Services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s Principles.

Information from Children

Lumenance complies with all applicable local laws regarding the age requirement(s) for digital consent. Accordingly, Lumenance is not directed toward children and does not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take reasonable steps to delete such information from our files as soon as is practicable. If you learn that your child has provided us with personal information without your consent, you may contact us at privacy@lumenance.com .

Changes to Privacy Policy

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, revise the Privacy Policy from time to time. If a revision is material, as determined solely by us, we will notify you, for example via email. The current version will always be posted to our Privacy Policy page.

If you have any questions about this Privacy Policy, please contact us at privacy@lumenance.com .

Nevada-Specific Disclosures

If you are a resident of the State of Nevada, please see below for Nevada-specific privacy disclosures:

For residents of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Although we do not currently sell covered information, please contact us at privacy@lumenance.com to submit such a request.

California-Specific Disclosures

The disclosures in this section apply solely to individual residents of the State of California ( "consumers" or "you" ) and provide additional information about how we collect, use, disclose, and otherwise process personal information of individual residents of the State of California within the scope of the California Consumer Privacy Act of 2018 ( "CCPA" ).

Collection and Use of Personal Information

In the last 12 months, we have collected the following categories of personal information:

  • Identifiers , such as your name, mailing address, email address, zip code, telephone number, or other similar identifiers.
  • California Customer Records (Cal. Civ. Code § 1798.80(e)), such as username and password, payment information, company name, job title, business email address, and department.
  • Protected Classification Characteristics , such as age and gender.
  • Commercial Information , such as information about products or services purchased, obtained or considered.
  • Internet/Network Information , such as your browsing history, log and analytics data, information about the device(s) used to access the Services, domain server, search history and information regarding your interaction with our websites or Services and other usage data.
  • Geolocation Data , such as information about your physical location collected from geolocation features on your device, including your IP address.
  • Sensory Information , such as pictures you provide or upload in connection with our Services, and the content and audio recordings of phone calls between you and us that we record where permitted by law.
  • Profession/Employment Information , such as current employer.
  • Other Personal Information , such as personal information you provide to us in relation to a survey, comment, question, request or inquiry, information you provide when connecting a third-party account, product or service, and any other Content you upload.
  • Inferences , including information generated from your use of our Services reflecting predictions about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.

We collect personal information directly from you, from our business partners, from your browser or device when you visit our websites, from third parties that you permit to share information with us, and as otherwise stated above.

Recipients of Personal Information

As described above, we share personal information with third parties for business purposes, subject to your right to opt out (see the "The Right to Opt-Out of Personal Information Sales" section below). The categories of third parties to whom we disclose your personal information may include: (i) our service providers and advisors, (ii) marketing and strategic partners; (iii) ad networks and advertising partners; (iv) analytics providers; and (v) social networks. Please see the "How We Share Information" section of the Privacy Policy above for more information about how we may share your personal information.

We do not "sell" personal information as most people would typically understand that term. However, we do use cookies and related technologies that enable certain advertising networks, social media companies and other third-party businesses to collect and disclose your personal information directly from your browser or device when you visit or interact with our websites or otherwise engage with us online. Please see the "Online Advertising and Data Collection" section below for more information about how third parties use cookies and related technologies to collect information automatically on our websites and other online Services, and the choices you may have in relation to those practices.

California Privacy Rights

As a California resident, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):

  • The Right to Know any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:
    • The specific pieces of personal information we have collected about you;
    • The categories of personal information we have collected about you;
    • The categories of sources of the personal information;
    • The categories of personal information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
    • The categories of personal information we have sold and the categories of third parties to whom the information was sold; and
    • The business or commercial purposes for collecting or selling the personal information.
  • The Right to Request Deletion of personal information we have collected from you, subject to certain exceptions.
  • The Right to Opt Out of Personal Information Sales to third parties now or in the future.

You also have the right to be free of discrimination for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.

How to Exercise Your California Consumer Rights

  • To Exercise Your Right to Know or Right to Deletion

    • To exercise your right to know and/or your right to deletion, please submit a request by:

  • To Exercise Your Right to Opt-Out of Personal Information Sales

Online Advertising and Data Collection

As described above, we use third-party partners to engage in online advertising. If you are a California resident, visit www.privacyrights.info or optout.privacyrights.info to opt out from sales of personal information by businesses that participate in the opt out tool.

Minors Under Age 16

We do not sell the personal information of consumers we know to be less than 16 years of age. Please contact us at privacy@lumenance.com to inform us if you, or your minor child, are under the age of 16.

EU-Specific Disclosures

This section contains disclosures on how we collect, store, process, transfer, share and use data that identifies or is associated with residents of the European Economic Area ( "EEA" ), Switzerland, and the United Kingdom ( "UK" ) ( "personal data" ). These EU Disclosures apply solely to residents of the EEA, Switzerland, and the UK ( "you" ). Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the General Data Protection Regulation ( "GDPR" ). Lumenance is the controller of the personal data we hold about you in connection with your use of the Services.

  • Personal Data We Collect From You When You Use the Services and How We Use It . We collect personal data as set out in the "Information We Collect" and "How We Use the Information We Collect" above. We will indicate to you where the provision of certain personal data is mandatory. If you choose not to provide such personal data, we may not be able to provide those parts of the Services to you or respond to your other requests.
  • Information We Collect About You Automatically . Please see the "Information We Collect" section above.
  • How Long Will We Store Your Personal Data . We will usually store the personal data we collect about you for no longer than necessary for the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements, and in accordance with our legal obligations and legitimate business interests. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements.
  • Lawful Basis of Processing . We collect and process your personal data for purposes set forth in this Privacy Policy. Where required by law, we obtain your consent to use and process your personal data for these purposes. Otherwise, we rely on another authorized legal basis (including but not limited to the (a) performance of a contract or (b) legitimate interest) to collect and process your Personal Data.
  • Recipients of Personal Data . We may share your personal data with the recipients as set out in the "How We Share Information" section above.
  • Marketing and Advertising . From time to time we may contact you with information about our products and services, including sending you marketing or advertising messages and asking for your feedback on our products and services. For some marketing or advertising messages, we may use personal data we collect about you to help us determine the most relevant marketing or advertising information to share with you. We will only send you marketing or advertising messages if you have given us your consent to do so. You can withdraw your consent at a later date by clicking on the unsubscribe link at the bottom of our marketing or advertising emails or by contacting Lumenance at privacy@lumenance.com .
  • International Transfers of Your Personal Data . The personal data we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third-party service providers have operations, including in the United States. If you are accessing our Site from the EEA, your personal data will be processed outside of the EEA. In the event of such a transfer, we ensure that: (i) the personal data is transferred to countries recognized as offering an equivalent level of protection; or (ii) the transfer is made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission. Lumenance is closely monitoring developments and guidance from both European and U.S. regulatory authorities and will update these EU Disclosures as needed. If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of these EU Disclosures.
  • Your Rights in Respect of Your Personal Data . In accordance with applicable privacy law, you have the following rights in respect of your personal data that we hold: (i) Right of access; (ii) Right of portability; (iii) Right to rectification; (iv) Right to erasure; (v) Right to restriction; (vi) Right to withdraw consent; and (vii) Right to object.

You also have the right to lodge a complaint to your local data protection authority. Information about how to contact your local data protection authority is available here.

If you wish to exercise one of these rights, please submit a request by:

Due to the confidential nature of data processing we may ask you to provide proof of identity when exercising the above rights.

Have a question?

Questions? We’d be happy to chat with you and clear things up for you. Anytime!

Email us

privacy@lumenance.com